Support for ALL!
Computer Support Helpdesk is a premier IT support provider for consumers and businesses alike. With over 15 years of experience, we can help you solve a wide array of technology issues ranging from Printing to complex Server and Network problems. With by-the-minute billing for home users, there won’t be any complicated charges or surprises – Please see our services and pricing page for more details!
With our direct to consumer, technology computer support assistance, it has never been easier to get the help that you need!
HelpDesk Services:
- E-mail help and support
- Printing issues
- General Computer problems (running slowly)
- Software support
- Upgrades/Update Support
- Internet issues
- Computer Training
- Setup and Installations
- PC and Web Security
- Corporate and Network Security
Call and tell us about your specific problem. Our goal is to get you back up and running!
Business:
Don’t have a full-time IT Staff on hand? We offer Information Technology Consulting services to small and Medium business. Our model eliminates the need of a ‘full-time’ engineer on staff by providing a weekly maintenance check-up schedule, as well as an on-call, in the area dedicated systems engineer**, desktop engineer and a fully functional Help Desk to solve any issues that arise.
**Currently limited to NYC, Pittsburgh, PA, Tampa, FL and South Florida.
Along with maintaining business IT environments, our services include the design, planning and setup of new office infrastructure as well as upgrading networks and systems. This includes Servers, Workstations and printers along with network firewalls-switches-routers, and internet service. We also specialize in building and customizing corporate technology systems and networks from the ground up. We can also automate your systems so that basic and mid-level administration tasks run on their own, thus saving IT per hour costs.
Business Services:
Server & Network Administration
Daily and ongoing projects as well as port adds, new office configurations, and standard maintenance
Network Security
Analyze and actively monitor the Networks (LAN/WAN) for threats such as DoS Attacks, Viruses, Spyware, Adware, Malware and Hacks.
Weekly Maintenance Schedule
An Intensive maintenance and systems cleaning ensures guaranteed uptime, and optimal network performance. This includes the development of server scripts to automate systems maintenance.
Help Desk/Desktop Support
We will provide a web-based ticketing system for fast and efficient issue submission, as well as a help desk phone number: If you issue cannot be resolved remotely, or by telephone, a desktop support technician will be onsite to completely resolve the problem.
Business Desktop Support
Support for all Office software technologies. Including e-mail, spreadsheets, presentations, billing, marketing.
Site Documentation
We will document the IT systems of all sites, including network topography, IP Addresses, Network Routes and Subnets (VLANS), System Account Logins, Details of DNS and DHCP processes, Internet Circuits, Cisco IOS config scripts (backups to easily restore).
24/7 Support and Emergency Response
This applies to any issue, 24 hours 7 days a week guaranteed. This also applies to catastrophic issues as well at time sensitive projects/upgrades.
